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黑莓官方对BB10手机升级10.3.3版本后出现问题的提示说明

黑莓官方从去年11月份开始向全球BB10手机用户推送最新系统版本BlackBerry 10 OS 10.3.3系统,不过官方接到来自部分黑莓BB10手机用户反馈,在更新手机系统10.3.3出现了问题。blackberry-10-3-3

手机升级10.3.3系统可能遇到的问题

手机系统反应迟钝
缺少系统菜单项
手机温度上升(发热)
应用程序无法打开
无法连接使用无线网络

上述问题与其它可能遇到的系统问题,可能是操作系统更新后最多24小时内发生系统文件更新迁移的结果。

对于不幸在更新系统24小时内出现系统不正常问题的用户,黑莓给出了一些提示与建议。
在更新系统后24小时内不要重置或安全擦除你的手机设备
如你遇到的系统问题在24小时后依旧持续存在或手机已无法正常启动使用,你可以重新加载手机系统(使用与你手机型号版本对应的官方系统刷机文件)。

如你是已进行企业激活的手机用户,在出现问题后,让你的IT管理员把你的手机移除工作区,如手机设备恢复正常,再重新激活手机。

黑莓官方会尽快彻底解决10.3.3系统问题,并会及时推送补丁或新的版本。

下载黑莓10.3.3系统一键刷机包

BlackBerry Knowledge Base.

Environment

  • BlackBerry 10 OS version 10.3.3

Issue Tracking

  • JI 1679615

Overview

After updating the BlackBerry 10 device to BlackBerry 10 OS version 10.3.3, the device may experience performance issues.

This may include some of the following:

  • Slow/poor performance
  • Menu items missing or slow to respond
  • Device temperature warmer than usual
  • Applications not opening
  • Unable to connect to wireless networks

Cause

The above mentioned issues and other related issues may be a result of the filesystem migration that can occur for up to 24 hours after the OS update.

Resolution

This issue is under investigation. A resolution is currently unavailable.

No user action should be taken for a period of 24 hours.

**Please Note**   Do NOT reset or security wipe the device during this timeframe. Doing so may cause the device to enter a state where it will not restart.

Workaround

Personal device users

If the above issues continue for longer than 24 hours after the update or the device has entered a state where it will not boot, please reload the device software.

Enterprise device Users & IT Admins

If the device is experiencing the symptoms noted in the overview for a period of 3 to 4 hours remove the Workspace. If device performance returns to normal, then re-activate the Workspace.

If the device is used in an Enterprise environment, please report this to your IT HelpDesk/Support for further investigation as the issues could be unrelated to the issue documented here.

 

 

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  1. #1

    我还以为会出补丁。

    大威2年前 (2017-03-17)

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